Ronie's For The Love of Birds ~ Return/Cancellation Policies
Returns
• Returns must be made WITHIN 30 DAYS of purchase and should
be accompanied by a copy of your packing slip or receipt. To expedite
processing, please include a completed copy of our Return Form
inside the box.
• Original tags and packaging must be intact. We cannot
accept returns on items if the tags have been removed.
• We cannot accept returns if the product(s) are damaged
or mistreated due to improper packaging. If your item was shipped
in a box, please pack it in a box (and not an envelope) for returns.
If the item(s) arrive crushed, bent, or have been destroyed in
any way we cannot issue proper credit. Please package the items
with care to ensure safe delivery back to us.
• Your returned item must reach us in the original condition
in which it was shipped. All product(s) must be free from any
wear or tear, stains or odors. If the product(s) have been laundered
or used, we cannot accept a return. We recommend that you take
extra care when trying on or out an item.
• We want to give you a FULL credit for the item you are
returning, but for quality control purposes, any returned items
will be inspected carefully before we issue credits. This policy
insures that all customers will receive a clean, unused, perfect
item with every order they place.
• Any item that does not meet the above guidelines will
be returned to you at your expense. Please do not send back items
that you have had for over 30 days or items you have used or worn.
• We offer no hassle refunds on the purchase price of any
item, as long as the above guidelines are followed. You may also
exchange the returned product for other merchandise.
• We do not charge any restocking fees if the merchandise
you are returning (total of all items returned) is UNDER $100.
• If the total of your returned merchandise exceeds $100
in value, there will be a 10% restocking fee. For example, if
you return $99 worth of merchandise, you will NOT be charged a
restocking fee. If you return $150 worth of merchandise, your
restocking fee will be $15 (10% of the purchase price). This policy
allows us to offer the best prices on our merchandise. Excessive
returns are costly for us to process.
• Shipping charges are not refundable.
• Some closeout items or sale items are not refundable.
These products will be clearly marked next to the product description.
• Please mail returns back to our store address:
Ronie's For The Love of Birds
9187 S. 700 E.
Sandy UT, 84070, U.S.A.
Cancellations
• As soon as your order is submitted, we begin immediate
processing. If you request a cancellation, bear in mind that you
may be charged a restocking fee even if the item has not yet shipped.
Changing a color or style (instead of canceling) may also result
in a restocking fee. This fee will be charged on the original
item ordered. Restocking fees are determined by the status of
your order at the time of cancellation. If your order has bee
through any stages of processing, your request is processed as
a return and our standard return policies will apply.
• If your order has not been pulled, charged, or processed,
we are happy to honor your cancellation requests. If your order
has been processed and charged, but is awaiting pickup from our
carrier, we can sometimes locate your package before it goes out.
In this case, we can issue credit for the merchandise, but you
will still be responsible for the shipping and handling fee.
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